Important Information About Centastone

Our Business details

Centastone Limited, trading as Centastone, is a Financial Advice Provider (FAP) holding a Class 2 Financial Advice Provider license regulated by the Financial Markets Authority (FMA).

Financial Services Provider number
FSP493826

Our contact details
Physical:
19 Woodside Crescent
St Heliers, Auckland 1071

Postal:
PO Box 25936
St Heliers, Auckland 1740

Freephone: 0800 543 384
Email: service@centastone.com
Website: centastone.com

Nature and Scope of financial advice services

Centastone Ltd provides financial advice to clients about their:

Personal life, sickness and disability insurance needs and products
Health insurance needs and products
Business life and disability insurance needs and products
Employee benefits needs and products
KiwiSaver needs and products

NB: Not all of our advisers can advise on all these product areas and needs. Please refer to the link ‘Meet Our Team’ to see who can advise on which area.

Insurance providers we may recommend

Centastone Ltd provides financial advice to clients about their:

AIA
Asteron Life
Chubb
Fidelity Life
Partners Life
Accuro (Health Insurance)
nib (Health Insurance)
Southern Cross (Health Insurance)

NB: Not all of our advisers can advise on all these product areas and needs. Please refer to the link ‘Meet Our Team’ to see who can advise on which area.

KiwiSaver

SWe can provide advice on a wide range of providers including:

ANZ KiwiSaver
Aon KiwiSaver
Booster KiwiSaver
Fisher Funds KiwiSaver
Generate KiwiSaver
Milford KiwiSaver
Select KiwiSaver

If a provider other than the above has a particular product that you are interest in, then please let us know as we use independent market research and will be able to assist on that basis.

Our Fees

For services in relation to Insurance, commission is paid by the provider as follows:

Initial commission – a percentage of the value of your annual insurance premium.
Ongoing commission – a percentage of the value of your annual insurance premium on renewal of your insurance product/s.

For services in relation to KiwiSaver, commission is paid by the provider as follows:

Initial and Ongoing commission – a percentage of the daily value of your KiwiSaver.

If you purchase a product through us and cancel it within 24 months and the product provider requires us to payback the commission we received, then we reserve the right to charge you a cancellation fee equivalent to a reasonable value of the work we have performed in providing that advice. An indication of such a cancellation fee amount will be advised at the time our advice is provided to you.

Conflicts of interest (if any)

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also. From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training. We also receive remuneration from some product providers such as commissions.

We manage these conflicts of interest by ensuring that we prioritise your interests above our own. The advice we provide is based on understanding your goals and circumstances and providing recommendations which are based on research. We have a Register of Conflict which allows us to actively manage any conflicts which arise.

Our Internal complaints process

If you have a problem, concern, or complaint about any part of our service, please tell us via our internal complaints scheme so that we can try to fix the problem. You may contact the internal complaints officer by email on complaints@centastone.com or in writing to Centastone Limited, PO Box 25936 St Heliers 1740, Auckland, or just call us on 0800 543 384. In any event you can expect acknowledgement of your complaint within 24 hours and next steps.

Our external complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme Financial Services Complaints Limited (FSCL).

This service will cost you nothing and will help us resolve any disagreements.

You can contact FSCL at:

Telephone number: Call Free 0800 347 257 or 04 472 FSCL (04 472 3725)

Address: PO Box 5967, Lambton Quay, Wellington, 6145

Email address: info@fscl.org.nz

Duties information

We are bound by the legal duties of the Financial Markets Conduct Act 2013 to:

Meet the standards of competence, knowledge and skill set out in the Code of Conduct; give priority to the clients’ interest; exercise care, diligence and skill and meet the standards of ethical behaviour, conduct and client care set out in the Code of Conduct.

Reliability History

Neither Centastone nor Warren or Guri have been subject to a reliability event.

A reliability event is something that might materially influence you in deciding whether to seek advice from Centastone, Warren or Guri. As an example, it would include legal proceedings against us, or if any of us had been discharged from bankruptcy in the last four years.